Frequently Asked Questions
Q: What is the age suitability for BabyUp®?
A: BabyUp® is suitable for newborns up to the point when the baby can sit up independently (around 9 months). The highchair version can be used until your baby is about 2 years of age.
Q: Is BabyUp® safe from falls?
A: Yes, as long as you adhere to the safety guidelines provided in the owner’s manual.
Q: Can BabyUp® treat my baby’s reflux?
A: While it may provide relief, it’s essential to consult with a healthcare professional for a comprehensive treatment plan.
Q: What’s the refund policy if BabyUp® breaks?
A: If the breakage is due to a manufacturing defect, we will refund it. However, damages from misuse will not be covered.
Q: How do I process a return for my order?
A: Kindly send an email to firstname.lastname@example.org for return instructions.
Q: What’s the cleaning procedure for BabyUp®?
A: The fabric seat is machine-washable. After washing, ensure it’s correctly reattached. The base and other parts can be wiped down with a mild cleaner. The bibs are machine-washable up to 40°C.
Q: Is BabyUp® flammable?
A: Our fabrics are 100% eco-sustainable, but always keep away from open flames.
Q: My BabyUp® won’t power on. What should I do?
A: Ensure it’s connected to a power source and try turning the knob clockwise.
Q: The speakers aren’t producing sound. How can I fix this?
A: Adjust the volume on your device and ensure your mobile device is paired with the Bluetooth speakers.
Q: The speed doesn’t change when I adjust the knob. Why?
A: Ensure there’s no obstruction, adjust the baby’s position, and ensure they’re seated correctly.
Q: How long is the delivery time for my order?
A: Deliveries within Europe take about 3 days, while international shipments can take up to a week.
Q: What if my baby is too heavy for BabyUp®?
A: If your baby surpasses the weight limit, discontinue use immediately. Consider alternatives suitable for your baby’s weight.
Q: Is BabyUp® safe to use?
A: Absolutely, when used as instructed. Always supervise your baby during use.
Q: How do I clean BabyUp®?
A: The fabric is machine-washable, and the frame can be wiped down.
Q: Can I feed my baby in BabyUp®?
A: Yes, the highchair version is designed for feeding.
Q: Is BabyUp® travel-friendly?
A: It’s portable and foldable, perfect for on-the-go families.
Q: Can I play music on BabyUp®?
A: Yes, it’s equipped with Bluetooth speakers for your convenience.
Q: What’s the weight capacity for BabyUp®?
A: It can support up to 9 kg in the anti-reflux configuration.
Q: Is BabyUp® suitable for naps?
A: It’s not designed for sleep, however babies can rest on BabyUp® for many hours per day.