Frequently Asked Questions

Q: What is the age suitability for BabyUp®?

A: BabyUp® is suitable for newborns up to the point when the baby can sit up independently (around 9 months). The highchair version can be used until your baby is about 2 years of age.

Q: Is BabyUp® safe from falls?

A: Yes, as long as you adhere to the safety guidelines provided in the owner’s manual.

Q: Can BabyUp® treat my baby’s reflux?

A: While it may provide relief, it’s essential to consult with a healthcare professional for a comprehensive treatment plan.

Q: What’s the refund policy if BabyUp® breaks?

A: If the breakage is due to a manufacturing defect, we will refund it. However, damages from misuse will not be covered.

Q: How do I process a return for my order?

A: Kindly send an email to for return instructions.

Q: What’s the cleaning procedure for BabyUp®?

A: The fabric seat is machine-washable. After washing, ensure it’s correctly reattached. The base and other parts can be wiped down with a mild cleaner. The bibs are machine-washable up to 40°C.

Q: Is BabyUp® flammable?

A: Our fabrics are 100% eco-sustainable, but always keep away from open flames.

Q: My BabyUp® won’t power on. What should I do?

A: Ensure it’s connected to a power source and try turning the knob clockwise.

Q: The speakers aren’t producing sound. How can I fix this?

A: Adjust the volume on your device and ensure your mobile device is paired with the Bluetooth speakers.

Q: The speed doesn’t change when I adjust the knob. Why?

A: Ensure there’s no obstruction, adjust the baby’s position, and ensure they’re seated correctly.

Q: How long is the delivery time for my order?

A: Deliveries within Europe take about 3 days, while international shipments can take up to a week.

Q: What if my baby is too heavy for BabyUp®?

A: If your baby surpasses the weight limit, discontinue use immediately. Consider alternatives suitable for your baby’s weight.

Q: Is BabyUp® safe to use?

A: Absolutely, when used as instructed. Always supervise your baby during use.

Q: How do I clean BabyUp®?

A: The fabric is machine-washable, and the frame can be wiped down.

Q: Can I feed my baby in BabyUp®?

A: Yes, the highchair version is designed for feeding.

Q: Is BabyUp® travel-friendly?

A: It’s portable and foldable, perfect for on-the-go families.

Q: Can I play music on BabyUp®?

A: Yes, it’s equipped with Bluetooth speakers for your convenience.

Q: What’s the weight capacity for BabyUp®?

A: It can support up to 9 kg in the anti-reflux configuration.

Q: Is BabyUp® suitable for naps?

A: It’s not designed for sleep, however babies can rest on BabyUp® for many hours per day.

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