Returns & Cancellations Policy

Returns

If you’re not completely satisfied with your purchase, you have up to 28 days from the date of purchase to initiate a return. After this period, we can only offer refunds for faulty goods received.

To be eligible for a return, please ensure the following conditions are met:

  • Provide a receipt or proof of purchase.
  • The item must be unused and in its original condition.
  • It should be returned in the original packaging.

To request a return, please contact us via our online contact form or reach out to our customer service team at help@dralbani.org.

Please note that we reserve the right to reduce the refund amount if the value of the items has been diminished due to actions taken before returning them. Do not send your purchase back to the manufacturer.

Faulty Items

Any item you receive from us that prematurely fails due to a defect can be returned for a full or partial refund, repair, or replacement as appropriate. Please contact us to arrange the return of any faulty items.

Spares Service

If you require a damaged or missing part, we offer a spares service for selected products, providing parts free of charge. For items out of the warranty period that require replacement parts, these can also be ordered at a cost. Contact our customer service team for support.

Refunds

Once we receive and inspect your return, we will send you an email confirming receipt and informing you whether your refund is approved or not.

If your refund is approved, it will be processed, and the credit will be applied to your original method of payment within a specified timeframe.

Late or Missing Refunds

Please be aware that refunds may take up to 14-21 days to reflect in your account. If you haven’t received your refund:

  • Check your bank account.
  • Contact your credit card company.
  • Contact your bank.
  • If you’ve followed these steps and still haven’t received your refund, please email us at help@dralbani.org.

Product Exceptions

Sale items are regrettably not eligible for exchange. This does not affect your statutory rights.

Shipping

To return your product, please mail it to:

[Your shipping address]

You are responsible for covering the shipping costs for returning your item. For items over £50, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Warranties

We offer a 2-year warranty on all our products. To qualify, you must register online within 28 days of purchase. Click here to register. Products not registered under our 2-year warranty guarantee will only be covered for 12 months. Our commitment is to repair, replace, or refund a Babyup product with an identified manufacturing defect for a full 2 years from the date of purchase at no extra cost. To receive the full 3-year guarantee, registration within 28 days of purchase is mandatory.

Contact

Our office hours are from 9:00 AM to 5:00 PM, Monday to Thursday, and 9:00 AM to 4:00 PM on Friday.

Email: help@dralbani.org

Press Enquiries

For press enquiries, please email: help@dralbani.org

Copyright © 2023 Dr Albani Ltd. All rights reserved.

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